Conditions of purchase
You confirm to ‘.Inspiring Ltd’ [the seller] that you have made the decision to purchase a selected by yourself design and make a payment as stated on the web site. We regret we are unable to give refunds. You accept that a design when enlarged may lose some definition and that colour variation may occur in finished item. Cancellations attract a 50% charge. No alterations requested by a client are permitted. In the unlikely event of a concern with the product on receipt it must be brought to our attention within 5 days. Note – All Product Sizes are expected to be accurate, but due to the nature of making customised products by hand and one by one, there will be marginal size differences in the finished item to the sizes quoted on this web site. Occasionally we may substitute materials and adjust product design to accommodate production considerations in relation to supply or stock shortages. Note – All Promotional Images of our products are good likenesses for what we produce. We do not warrant that the final item will be exactly as per the images contained in this web site. There are often improvements made to products that are not visible in the promotion photographs, and there may be occasion when a stock component may be unavailable giving rise to the need to supply a variant of that part in the finished item. Note – Delivery Times are stated in good faith. Wherever a delivery time is stated, it serves as a guide timeline and SENSES ATELIER do not warrant that the products will be with you on a specific date. SENSES ATELIER will do their best to meet these timelines. Over 96% of our products are delivered inside our quoted timelines.
You may access any part of the web site that is not password protected. Access to some parts of the site is only available if you have a valid password. You may not access these areas without a valid password. You may not print off any copy per visit of any individual page or part of a page of the web site for your own personal or commercial use.
You are not allowed to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in the web site . You are not allowed to use the web site (or to copy or use any material from the web site) for any commercial purpose. You are not allowed to remove any copyright, trademark or any other intellectual property notices contained in the original material from any material copied or printed off from the web site. You must keep your password secure at all times. You will be responsible for any damage caused by unauthorised access resulting from your failure to keep your password secure. You are not allowed to upload, email to us or order products of any images or other material which contain: pornographic or obscene material; racist material; material that is likely to incite hatred against any person or group; blasphemous material; defamatory or otherwise actionable material; images of any criminal act; material the use or inclusion of which infringes any copyright, trademark or other intellectual property right of any third party; material that breaches any applicable laws or legislation SENSES ATELIER may at our discretion contact law enforcement authorities if we believe that anything unlawful is occurring or has occurred in relation to the web site (including the uploading or emailing of any images in breach of the above restrictions). SENSES ATELIER may provide copies of any relevant images or material to the law enforcement authorities and in that connection may also give them access to any personal data that is held by us. SENSES ATELIER may refuse to provide any further services to anyone who breaches these terms. You will indemnify us and our officers and employees against any action, claim, damages, liability, costs and expenses arising out of: any use by you or your guests of this web site in breach of these terms, any claim that the uploading or emailing of any images by you or on your behalf is an infringement of any third party’s copyright, trademark or other intellectual property rights; any claim that the processing, printing or other dealing with by us in accordance with these terms of any images uploaded or emailed by you or on your behalf is an infringement of any third party’s copyright, trademark or other intellectual property rights. It is a condition of allowing you to use the web site and any services offered through it.
Use of the web site
Once you have placed an order for any products via this web site (including any order for product or services), the order will not be treated as having been accepted until you receive confirmation from us that this is the case. This confirmation may be by email or post. The decision as to whether to accept any order from you is at our discretion and we are not bound to do so. SENSES ATELIER may, at our sole discretion, refund all or a proportion of the payment made in respect of the order concerned but reserve the right to charge in full as if the products had been dispatched. Shipping to anywhere outside the EU may attract local customs and duty charges which are beyond our control are based on the customs laws of a receiving territory. SENSES ATELIER are not obliged to indemnify such costs should they arise and they will become a matter for the recipient. To maintain continuity of service SENSES ATELIER reserve the right to use alternative materials in production, to those stated on the website. SENSES ATELIER will use their reasonable endeavours to reply promptly to all correspondence. Such reply may be by email or by post.
SENSES ATELIER may terminate your order without notice at our sole discretion. Once your order is terminated, SENSES ATELIER will refund any monies due in such a circumstance. Questions or complaints: Complaints or claims must be notified to us within fourteen days of receipt of goods, or in the case of non-delivery, in a reasonable time after the goods were expected to arrive. See our returns policy. If you have a question or complaint, please contact us.
SENSES ATELIER including its staff, directors, agents, venture partners, associates or other officers must be held protected from any claim or demands made by any third party caused by or arising from your breach of this agreement. You will indemnify SENSES ATELIER for any demands or claim including reasonable legal fees arising from such a claim for your violation of law or any rights of a third party.
Law and jurisdiction
SENSES ATELIER are reasonable and fair in our approach and should we find ourselves in dispute, we will try discussion and dialogue at first consideration for a reasonably fast resolution. Beyond that SENSES ATELIER will try arbitration and alternative dispute resolution procedures. If all reasonable resolution ideas are exhausted within reasonable time frame then these terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with English law for which you and SENSES ATELIER submit for jurisdiction. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.
This agreement does not form agency, joint venture, employer and employee status, franchiser and franchisee relationship or legal partnership. This agreement may be assigned or transferred at any time by SENSES ATELIER.
Focusing on quality and great service our pieces are dispatched as soon as make sure that the highest standards of product quality have been filled. Production times vary according to each product detailed on its’ product page, allowing additional shipping times on top. Delivery does not have to be to billing address which allows our supporters sending gifts. Weekends or public holidays are excluded from production days.
SENSES ATELIER uses Royal Mail’s 1st Class Recorded service for most orders under 2kg. This is our standard service and is the default delivery option in the shopping cart. Royal Mail delivers 94% of our orders next day but occasionally it may take 2-5 days, and in rare cases up to 15 working days. Our standard delivery days include Saturdays, but not Sundays. Average delivery price is less than £5 regardless of how many items.
No delivery address change can be made. In the case of express delivery, the next working day counts as the first day of delivery.
For items heavier than 2kg or large (over 60x40cm) FedEx UK couriers and DHL are the preferred choices.
If you require guaranteed faster shipping time please use our guaranteed next day delivery option. Next day delivery service ensures your item arrives the following business day. If your package is over 2kg or large we use FedEx couriers, for all other packages we use the Royal Mail’s Special Delivery next business day service. The guaranteed delivery choice is available in the shopping basket and incurs an additional charge. We also offer guaranteed Saturday deliveries (excluding business addresses), through Royal Mail and FedEx, for a further fee.
UK non-mainland delivery is available for Royal Mail Recorded and Special Delivery, except in the case of large or bulky items that need a service other than Royal Mail standard recorded. If large or bulky pack to non UK mainland destination, there maybe a remote or over water surcharge in the shopping basket.
Customs Tax / Duty
Please be aware that if your order is to be delivered outside of the UK or EU, you / recipient may incur additional charges that are out of our control. This could be non-reclaimable custom tax as well as administration fees. For shipping to US or Japan, please get in touch via contact email address. For any other non-EU country, we’d advise checking their specific customs on import duty.
Adverse Weather Conditions
When there are adverse weather conditions, deliveries to some parts of the country can be affected. To minimize delays we work closely with both Royal Mail and FedEx. When your order is dispatched, we will inform you of which courier was used. Information and updates regarding delivery services can be found on Royal Mail and FedEx websites as well as local weather news.
In Case Of Royal Mail Strikes
In case of Royal Mail strikes, SENSES ATELIER ask our supporters for understanding while we are working on the best solution to provide alternative delivery methods.
International Fast Worldwide Shipping
Most international deliveries are with customers in 3 – 5 days. SENSES ATELIER uses FedEx, DHL, TNT or similar service as our default international delivery option. We suggest this service as it includes detailed tracking and a guaranteed speedy delivery. This service can take as little as 2 days to major cities, or as long as 4 days on average, depending on the destination and its accessibility. Shipping costs and time can vary significantly for remote areas, where it may be necessary for SENSES ATELIER to pass on the remote area surcharge levied by the carrier. Delivery outside the EU may attract local tax duty to pay which is administered by the local territory and is out of the hands of SENSES ATELIER.
If a product is faulty in any way, then you are welcome to return it. Please call our in-house Customer Services team quoting your order number within ten days of receiving your product, and we will act accordingly. A Customer Services representative will explain the process which starts with providing a photo of the fault, along with a clear description of the problem, emailed to our customer care team.
In most cases, remedy action is taken as soon we are clear on the issue via email, usually within a few hours. If the fault cannot be verified over email, the item may be required to be returned to us for inspection. Please do not send a product back to SENSES ATELIER without contacting a member of our team first, as we may be able to find a solution.
Sadly we cannot accept the return of non-faulty goods because the bespoke product has been created as a one-off piece, therefore impossible to reuse.